Category Archives: VMware

INTRODUCING ASK SYSTRACK FOR AIRWATCH

At Lakeside Software our goal has long been to make insightful, high impact analytics readily available to help answer questions and enable better decision making in IT.

In August we took a major step forward in data accessibility with the introduction of Ask SysTrack, in partnership with IBM Watson cognitive services. This Natural Language Processing (NLP) question tool made it possible to find highly specific SysTrack data using nothing but everyday questions, greatly reducing the barrier to entry for all SysTrack tools. A basic introduction to the Ask SysTrack was provided in a previous blog post by Ben Murphy. You can download a white paper for more in-depth information on how the tool works.

One of the interesting things we discovered in the intervening months has been that Ask SysTrack was getting asked questions it understood but didn’t know the answer to. We inadvertently trained Ask SysTrack’s AI dictionary to understand nearly every question someone in IT might ask it. The best metaphor for this would be like being asked for directions to somewhere you don’t know how to get to. Say someone stopped you on the street and asked:

“How do I get to Bob’s burgers?”

You understand they are looking for directions to an eatery named Bob’s burgers. But you don’t know the answer.

Something similar was happening to Ask SysTrack in production – it was getting asked lots of questions about mobile devices.

Since SysTrack is traditionally a desktop analytics tool, it offers only limited visibility into the mobile device space. It’s difficult for users who are unfamiliar with the vast quantities of data available to them through SysTrack and other tools to navigate to the mobility data they need in the moment. But that data was easily found in their EMM console.

Since the most popular EMM tool in SysTrack Community is Airwatch, we reached out to our friends at VMware with a proposition: Let us extend our natural language insight engine to your platform.

One thing led to another, and today we’re introducing Ask SysTrack for AirWatch. Through partnership with VMware AirWatch, the Enterprise Mobility Management leader in the Gartner VMM Magic Quadrant, the Ask SysTrack workspace analytics insight engine now includes Natural Language Processing capabilities for the entirety of the AirWatch platform. This means that the ease of use made possible by the industry first Ask SysTrack now expands into the mobility space.

Using nothing but simple questions you can track down otherwise hard to find data that typically requires a large amount of familiarity with AirWatch to locate. Say for instance that you want to know where to access your compliance polices.

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Or maybe you want to know how many of your employees use iPhones.

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Once again, what would normally be difficult to find only took a simple question.

The Ask SysTrack tool is available with SysTrack 8.2 while Ask SysTrack for AirWatch is made available through installation of an AirWatch SysTrack Kit.

Expanding SysTrack Desktop Assessment for VMware with AirWatch and Windows 10

VMware Windows 10 Migration and Management Assessment

As a Windows 10 launch partner, Lakeside has had resounding success with helping organizations move from legacy workspace components to more modern Microsoft solutions. Now we’re pleased to announce a next step in this with VMware, specifically targeting customers that are interested in improving their enterprise mobility management (EMM) and security with VMware’s cloud-first technologies. Available today at http://assessment.airwatch.com (http://assessment.vmware.com), the SysTrack Desktop Assessment service has been updated to integrate key metrics for implementation of AirWatch and migration to Windows 10. This means that with a free assessment, organizations can at once get a full analysis of application and user behaviors, mobility needs, and their overall readiness for Windows 10 adoption as well as a fit for VMware solutions.

So, what are the details? With the new update you’re going to get two critical new pieces of functionality:

  1. Windows 10 readiness and hardware analysis for an in place migration. This specifically focuses on how AirWatch can help with management of existing or net new physical assets. One of the key considerations here is whether some physical assets require a hardware refresh either for compatibility or for performance optimization. Below the systems that would require an update are market as “Refresh and AirWatch”.

VMware Solutions

  1. Risk exposure and potential security concerns through our new (and evolving) Risk Visualizer tool.

Risk Scores

Alongside this we’ve updated the core report to reflect the overall readiness of existing physical systems that may need to stay physical (for example, systems that are highly mobile or have offline usage) to migrate directly to Windows 10.

Windows 10 Readiness

This is all available today and absolutely free. To get started just go to http://assessment.airwatch.com (or http://assessment.vmware.com) and sign up now.

My Personal Security “Best Practices”

First, let me get some disclaimers out of the way: I won’t describe myself as a security expert and what I am about to share is my personal opinion, which is based on my personal experiences. By no means does this article reflect the opinions of my present or past employers and I have no business relationship (or gain from) any of the products or companies I am mentioning here.

With that out of the way, I would like to share a couple of security related practices that I have adopted over the years. I sometimes get asked questions about these topics, so I hope that you find this article informative.

Let me start with passwords:

We need passwords for a ton of things in our professional or personal lives. Password complexity requirements have gone up and there is no way we can remember all of the passwords we need to use on a regular (or not so regular!) basis. There are several vendors that provide single sign-on (SSO) solutions on the web and they basically work by establishing one master password (that you hopefully CAN remember) and then automatically log you into your web applications or let you look up your passwords. So far so good, except that you have to trust the vendor of this kind of solution 100% to keep your information safe and to have safeguards in place that their employees are not helping themselves to your passwords.

Therefore, I dislike all of these types of solutions and prefer the ones where I can personally control the security and encryption of the password file. And apparently I am right given the recent hack of LastPass (http://www.engadget.com/2015/06/15/lastpass-hacked/). I used different apps over the years – first on the iPhone (http://www.apple.com/iphone/). It was eWallet by a vendor called Ilium Software and I liked the fact that it had a Windows companion app that allowed me to sync the files to the PC. These days I am on a windows phone (http://www.windowsphone.com/en-US/) and use a product called SkyWallet (http://skywallet.net/). It works by having a file on share (I am using OneDrive (https://onedrive.live.com)) and it lets you personally generate and specify the crypto key to secure that master file. It also has a desktop companion application so all your passwords stay in sync between devices. It does not provide SSO, but I am actually fine with that and can simply launch the app, look up what I need, and then log in. The important part is that no third party stores my master key and the password file itself is encrypted.

What about files?

There were the days when all your files, photos, and music resided on your PC and you had to make CD-ROMs or DVDs to back up your stuff every once in a while. That was really painful. I later added secondary hard drives to protect myself from disk failure by establishing a RAID configuration, but that didn’t protect me from the total physical failure of my PC in case of hurricanes, home fires, floods,  or other nasty (yet very unlikely) surprises.

I started using a product called HandyBackup (http://www.handybackup.com/), which I liked, because I could simply backup my stuff. I had some $5 per month web hosting service with virtually unlimited storage that I used for the purpose and handybackup allowed me to use my own encryption of the data using the blowfish algorithm (https://en.wikipedia.org/wiki/Blowfish_(cipher)) . This worked reasonably well, but had two major shortcomings: because I chose to encrypt the data, handybackup did not allow me to configure actual file synchronization and I could not simply get to my files from a public terminal or mobile device. Well, it was a backup solution and a fine one at that. I used it for several years, but never had to actually restore anything during that time frame.

I finally got to like online file storage (I happen to use OneDrive, but there many other solutions available as well). My problem here was again that I really don’t trust any company to keep my personal data safe from prying eyes, so encryption is key to me. Initially, I started by just storing photos and personal videos on the service and kept my financials and tax returns between my local machine and the handybackup solution. Then I discovered BoxCryptor (https://www.boxcryptor.com/en), a software solution from a German provider that allows you to automatically encrypt all your stuff in a cloud data solution. What I like about it that it also allows you to create your personal key file, which is never stored on any third party cloud service. This suits me just fine and now all of my personal data is 100% encrypted by BoxCryptor and stored (and sync’ed) on OneDrive. The boxcryptor client is available for all my mobile devices, so now I am enjoying insta-access of all my stuff with a high degree of privacy. Note that there is an option to store the crypto key with the vendor’s cloud service, but I chose to manage it myself. Should I ever lose it, it won’t be recoverable, so there is an added level of personal responsibility involved here.

What about my PC?

Not much to say here. Windows 8.1 / Windows 10 with BitLocker (http://windows.microsoft.com/en-US/windows7/products/features/bitlocker). Enough said. If someone steals the laptop or gets hold of my desktop PC, have fun decrypting that stuff. I have no idea if some has tried to hack BitLocker by using brute force techniques, but I don’t think that there is another alternative that would also be seamless to the user experience. Then again, all the files I have are still encrypted by BoxCryptor, even at rest on the local machine, so I think I am good.

I personally can’t wait until the general availability of Intel’s RealSense and Windows Hello technology to simply use my pretty self as a password 🙂

What about corporate BYO things?

This could very well turn into a soapbox, so I will try to keep it brief. Some companies adopted BYO policies under which employees are allowed to bring their own mobile devices, laptops, and PCs to work. The idea was that employees could simply choose the device they like and in some cases the employer would provide a stipend to help cover the cost. I always thought that this was a terrific idea, and as an employer, I would basically use centralized application hosting with terminal servers, citrix (www.citrix.com), vmware(www.vmware.com), etc. and virtual desktops. I would configure things in a way that none of the corporate data could be copied to the user owned device. These technologies are so mature these days and internet access is so ubiquitous that this can easily be achieved without compromising the end user experience. The old philosophy was that everything inside a building was considered secure (because the building had access controls and physical security. I think that the new philosophy needs to be that anything in an office space is considered not secure and only things inside the actually data center are considered to be secure.)

The reality is sometimes a bit different though. One group I met during my days as a Citrix consultant erred far on the side of user convenience and let employees use any device on the network without any restrictions whatsoever. People could install corporate and personal  applications and also freely download all the corporate data to their personal devices. Trust over draconian security measures was the word! This worked until the day an employee quit and basically took all of her work data with her (no chance for the rest of team to continue her projects.) This is also problematic from the point of view that people sometimes join competitors and having them keep access to critical internal data is just inviting trouble. That group also allowed departing employees to often keep their laptops that the company had paid for (especially if they were 2 years or older as those could not really be given to new employees either). Again with all the data , email archives etc. Interestingly, one day my counterpart there told me that one of his team members resigned and joined a competitor. He did the right thing and turned in his (corporate owned) laptop and was honest and upfront about his move. The manager notified HR and IT, access was revoked and all seemed well until IT started tracking the person’s manager down and demanded a complete forensic analysis (to be performed by the manager, mind you) as to which files may have been copied off the device or emailed to a personal account etc. Insane. Especially given the otherwise wide open policies.

So, security is never really free, but there is always a tradeoff between security and convenience. Luckily, many vendors really make our lives convenient and enterprises have good practices and tools at their disposal to strike the right balance – if they choose to.

Florian

twitter: @florianbecker

 

 

SDA Image Planning and Portfolio Optimization

After having completed assessments for thousands of workstations with the SysTrack Desktop Assessment service provided for VMware we’ve been inundated with requests for all kinds of features. One specific need kept coming up time and time again, and I’m happy to announce that we’re now able to provide a solution for it. With the start of VMworld not only are we going to start providing the SysTrack Cloud Edition for vCloud Air as a “SysTrack as a Service” offering with the capability to extend your data collection indefinitely into the implementation and steady state deployment phases, but we’re also offering expanded planning tools to help tackle the problem of portfolio planning.

Overwhelming feedback from users of the SDA has been that one simple addition would provide monumental benefits: access to our Image Planner. With an on premises deployment of SysTrack it’s possible to simply build an image plan directly in the IP web application and have that imported directly into SysTrack Transform for project management. The latest update to SDA unlocks that functionality for any customer to allow cloud based image planning and portfolio rationalization. This means that with our automation focused web app it’s possible to build out a plan for a base image and map out user application requirements with ease.

With IP you can start with a list of systems you want to work with; you can choose to begin with all systems or a subset if you want to have multiple plans. Once you’re ready to get started you’re immediately able to start whittling down your potential inventory of applications by making choices for what to keep and what to exclude. There’s also an interface for standardizing on specific versions of software if you’ve got multiples or if you want to remove apps that serve duplicate business purposes.

The real key feature, and the one that makes IP such a valuable way to map out user entitlements, is the automation area. This allows you to pick some basic settings for when to install applications separately from a base image, when to deliver an application via RDS, or when to virtualize applications. This then maps out the user entitlements for which users in the environment need access to those applications and assigns them to the appropriate choice.

Another key feature is the addition of AppVolumes app stack planning. This appears in the Layering section of IP and provides a mechanism to automate the analysis and assignment of applications into stacks that are then associated with users. Basically it’s a way to streamline picking what applications should go where and pinpointing who should be entitled to use them.

The net outcome is a comprehensive report that contains a list of images that are required, the supporting files necessary for those images, and a complete mapping of users to the applications they require. This makes it much easier to plan a migration, and it remove quite a bit of the manual effort that would otherwise be required to ensure every user has their critical applications.

These new features are all live over at the VMware SDA site, so if you haven’t already registered get started today!

Announcing SysTrack Cloud Edition for VMware vCloud Air

One of the greatest advantages of the growing influx of cloud based solutions is the opportunity to move IT to be service oriented. The ability to take advantage of consumption based models for everything from infrastructure all the way through software subscriptions frees up substantial time that would otherwise be spent with complex and expensive provisioning and management tasks. More and more IT organizations are taking advantage of various cloud services providers to make their lives easier, and this has created a wide set of different, potentially disconnected data sources that can be difficult to unify and report across. Lakeside sees this as a fantastic opportunity not only to tie together all of the various data feeds and tracking areas necessary to understand all of the service provider performance and usage, but to also expand into offering SysTrack as a service as well. This provides a simple way to generate consistent reporting using a system of record that’s been proven across millions of endpoints with the ease of a simple subscription. This is why the SysTrack Desktop Assessment (SDA) has been expanded to provide continuing collection after the assessment, allowing the use of SysTrack through the lifespan of a transformation and beyond.

The introduction of the SDA service in conjunction with VMware has been a resounding success, and so far through that offering we’ve helped with analysis and reporting across many thousands of endpoints. With all of this activity, a resounding request that we’ve received time and time again is to provide access to this data collection throughout the lifespan of a project, and I’m happy to announce that this is now available through a subscription to SysTrack Cloud Edition for vCloud Air. Basically if you want to keep your collection going to show how your end user experience evolves with the solutions you implement, and if you want to have meaningful, quantitative methods to resolve any end user problems that may arise, it’s as simple as continuing your SDA project indefinitely. There’s no need to provision heavy on premises infrastructure, you’ll continue to use the interface you’re familiar with, and the solution will ramp up with you as your needs evolve. We’re also introducing some newer features that expand the value of SysTrack in the cloud and bridge the gap between a full on premises deployment and cloud based SysTrack.

You’ll now have access to tools like Resolve through the use of our simple SysTrack Forwarder (an easily deployed proxy service), as well as our Image Planner. That means that the full life cycle of a project can now be assessed, planned, and tracked continuously using the same toolset for fair and accurate comparison and analysis. With that it’s simple to prove that you’ve succeeded in optimizing your environment with real insight into the end user experience improvements you get with your transformation.

To see how easy it is to get started (if you haven’t already), why not register today? Just head to the registration site and start a new project. It’s simple and straightforward to begin the data collection, and, if you like the depth and quality of environmental visibility you gain, now it’s simple to keep that collection going as long as you need it.

VMware Guest Blog: SysTrack Cloud Edition for VMware vCloud Air

I’m Aaron Black, Senior Product Manager in End-User Computing at VMware, and over the course of the last few months I’ve been pleased to work with Lakeside Software to provide the SysTrack Desktop Assessment (SDA) service to our customers and partners. This cloud-based analytical solution collects system data from physical and virtual desktops to provide detailed data points useful for the planning and adoption of the VMware Horizon platform.  To date, SDA has analyzed thousands of end points and provided our customers and partners almost 2000 detailed reports, based on the customer’s specific environmental data, and focusing on Horizon products and technologies.  This helps customers and partners better understand their own environment and use a data-driven approach to architect the right products and solutions.

VMworld has arrived in the US and I’m happy to join Lakeside in announcing the introduction of SysTrack Cloud Edition for vCloud Air, an expansion of the functionality of the existing SDA offering that provides steady state management and continuous assessment from a SaaS-based  platform. This marks a great opportunity for VMware customers to continue leveraging the powerful insights from SysTrack throughout the lifecycle of their projects. Even more importantly it provides the ability for customers to have quantitative insight into the user experience throughout the implementation of VMware’s product portfolio.  This gives our customers the confidence to move forward with the security to know when they’ve succeeded in their desktop transformations projects.

SysTrack Cloud Edition for VMware vCloud Air provides several areas of key value:

  1. Data Driven Validation– With no added complexity SysTrack Cloud Edition provides a single point of reference for verifying that the environment has been improved through the use of VMware’s powerful portfolio.
  2. Scalable, Flexible Architecture– Ramp up and down as necessary for data collection with minimal or no local infrastructure requirements.
  3. Cross Platform Reporting – This solution supports virtual desktops, both persistent and non-persistent, and physical workstations. That means that as your environment evolves the data collection continues uninterrupted throughout.

SysTrack Cloud Edition for vCloud Air is helping make our customers’ transformations effective and efficient, resulting in faster adoption and more rapid expansion. As we continue our rapid innovation at VMware with expansion in key end-user computing areas it’s becoming more and more critical to have assessment, characterization, and validation of what we are providing customers as we modernize their computing estate.

To learn more read Lakeside’s white paper on SysTrack Cloud Edition for vCloud Air, and also make sure to visit the registration site to find out more about getting started with your own project.

What does “End-to-end” monitoring really mean?

The old saying goes that if all you have a hammer, every problem looks like a nail. This is certainly true in the IT world. There are a broad number of vendors and technologies that claim to provide “end-to-end” monitoring for systems, applications, users, the user experience and so forth.

When one starts to peel back the proverbial onion on this topic, it becomes clear that any of these technologies is only providing “end-to-end” visibility if you’re really flexible with the definition of the word “end”. Let’s elaborate.

If I am interested in the end user experience of a given system or IT service, I would certainly start with what the end user is seeing. Is the system responsive to inputs? Are the systems free of crashes or annoying application hangs? Do the systems function for office locations as well as for remote access scenarios? Do complex tasks and processes complete in a reasonable amount of time? Is the user experience consistent?

These are the questions that the business users care about. In the world of IT, however, the topic of user experience is often discussed in rather technical terms. On top of that, there is no such thing as a single point of contact in any larger IT organization for all the systems that make up the service that users have to interact with. Case in point – there is a network team (maybe even split in between local area networks, wide area networks, and wireless technologies), there is a server virtualization team, there is a storage team, there is a PC support team, various application teams, and we can think of many other silos.

So, the monitoring tools that are available in the market place basically map into these silos as well. Broadly speaking, there are tools that are really good at network monitoring, which means they look at the network infrastructure (routers, switches, and so forth) as well as the packets that are flowing through the infrastructure. Thanks to the seven layer OSI model, there is data available not only around connections, TCP ports, IP addresses, network latency, but also the ability to look into the payload of the packets themselves. The latter means being able to understand if the network connection is about the HTTP protocol for web browsing, PCoIP or ICA/HDX for application and desktop virtualization, SQL database queries, etc. Because that type of protocol information is in the top layer of the model, also called the application layer, vendors often position this type of monitoring as “application monitoring”, although it really has little to do with looking into the applications and their behavior on the system. Despite this kind of application layer detail in the networking stack, the data is not sufficient at all to figure out the end user experience. We may be able to see that a web server takes longer than expected to return the requested object of a web page, but we have no idea WHY that might be so. This is because the network monitoring only sees network packets – from the point when they leave one system and are received by another system and then have a corresponding response go the other way – back and forth, but with no idea what is happening on the inside of the systems that are communicating with each other.

The story repeats itself in other silos as well. The hypervisor teams are pretty good at determining that a specific virtual machine is consuming more than its “fair share” of resources on the physical server and is therefore forcing other workloads to have to wait for CPU cycles or memory allocation. They key is that they won’t know what activity in which workload is causing a spike in resources. The storage teams can get really detailed about the sizing and allocation of LUNs, the IOPS load on the storage system and the request volumes, but they won’t know WHY the storage system is spiking at a given point in time.

The desktop or PC support teams… oh, wait – many of them don’t have a monitoring system, so they are basically guessing and asking users to reboot the system, reset the windows profile, or blame it on the network. Before I get a ton of hate mail on the subject – it’s really hard to provide end-user support because we don’t typically have the tools to see what the user is really doing (and users are notoriously bad in terms of accurately describing the symptoms they are seeing.)

Then there’s application monitoring, which is the art and science of base lining and measuring specific transaction execution times on complex applications such as ERP systems or electronic medical records applications. This is very useful to see if a configuration change or systems upgrade has a systemic impact, but beyond the actual timing of events, there is little visibility into the root cause of things (is it the server, the efficiency of the code itself, the load on the database, etc.?)

What all this leads to is that a user may experience performance degradation that impacts their quality of work (or worse, their ability to do any meaningful work) and each silo is then looking at their specific dashboards and monitoring tools just to raise their hands and shout “it’s not me!” That is hardly end-to-end, but just a justification to carry on and leave the users to fight for themselves.

Most well-run IT organizations actually have a pretty good handle at their operational areas and can quickly spot and remediate any infrastructure problems. However, the vast majority of challenges that impact the users directly and that don’t lead to a flat out system outage is simply that users and their systems compete for resources with each other. This is especially true in the age of server based computing and VDI. One user is doing something busy and all other users who happen to have their applications or desktops hosted on the same physical device will suffer as a result. This is exacerbated by the desire to keep cost in check and many VDI and application hosting environments are sized with very little room to spare for flare-ups in user demand.

This is exactly why it is so important to have a monitoring solution that has deep insights into the operating system of the server, virtual server, desktop, vdi image, end-point, PC, laptop, etc. and can actually discern what is going on, which applications are running, crashing, misbehaving, consuming resources etc.

Only that type of technology (combined with the infrastructure pieces mentioned above) can provide true end-to-end visibility into the user experience.

It is one thing to notice that there is a problem or “slowness” on the network and it is something else entirely to be able to pinpoint the possible root causes, establish patterns, and then proactively alarm, alert, and remediate the issues.

Speaking to IT organizations, System Integrators, and customers over the years reveals one common theme: IT administrators would like to have ALL of the pertinent data available AND have it all presented in a single dashboard or single pane of glass. Vendors are just responding to that desire by talking about their products as “end-to-end”, even though most of the monitoring aspects are not end-to-end at all, as we have seen. If you have the same requirement, have a look at SysTrack. It’s the leading tool to collect thousands of data points from PCs, Desktops, Laptops, Servers, Virtual Servers, and Virtual Desktops and can seamlessly integrate with third party data sources to provide actionable data in a way that you would like to see it. We’re not networking experts in the packet analysis business, but we can tap into data sources from networking monitors and present it along with the user behavior and system performance. That is a powerful combination of granular data and provides truly end-to-end capabilities as a system of record and an end user success platform.

 

Check out our latest solution brief on end user computing success.

Let me know what you think and follow me on twitter @florianbecker

VMware’s new cloud-based assessment service based on SysTrack

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It’s an exciting day here in Bloomfield Hills, Michigan (not because Spring has come – that hasn’t happened yet). Today sees the culmination of many months of work and years of experience.

You may have noticed that today VMware announced a new cloud-based desktop assessment service called “SysTrack Desktop Assessment.” Many of you have long known us as “the assessment company” – but this offering takes our capabilities to a new level by removing the operational requirement of standing up a SysTrack server in your infrastructure, and putting it all in the cloud.

We believe continuous assessment is the most important component of ensuring EUC success – first, assessing the needs of your users in order to provide them with desktops and endpoints that keep them productive, and then ensuring that those desktops continue to meet their needs as operating systems are patched or upgraded, and applications are added or updated.

SysTrack end user computing assessment technology running on top of VMware vCloud® Air™ helps optimize VMware Horizon® installations, and continuous assessment keeps Horizon desktops running smoothly.

systrack_desktop_assessment_chartBetter Plan, Optimize and Deploy

Available directly from VMware, SysTrack Desktop Assessment is our free cloud-based assessment solution that enables customers and partners to capture detailed metrics and user behavior data from diverse and evolving environments. Built upon nearly two decades of end user computing assessment experience, this assessment tool provides you with a self-service platform to assess and quantify user, application and infrastructure requirements to better plan, optimize and deploy virtual desktops and applications. Our goal is to help you accelerate time to value and ensure that your environments are right-sized to best meet the requirements of your end users, and keep them productive.

Use Before Your Horizon Migration

Moving to virtual desktops and applications such as VMware Horizon lets our customers manage their desktops from a central location while allowing users to access applications from any location and any device. But developing a strategy for deciding what users fit where requires information driven insights that can be significantly challenging without the right tools for continuous user and system data collection. We want more people to be successful, so we made initial desktop assessment easy and free.

The SysTrack Desktop Assessment gathers baseline performance data to fully understand all end user computing requirements and help you determine which platform is best for your corporate environment and users: Desktop as a service (DaaS), a hybrid managed physical deployment, or on-premises desktops and applications. We’re already seeing approximately 20 new assessments kick off every day.

Dynamic Reporting and Metrics

The custom report you’ll receive will contain:

  • System level build and configuration reports
  • User behavior
  • Recommendations
    • Managed physical vs. virtual
    • Horizon product selection (on-Prem vs. Flex vs. Air)
    • Horizon Air Desktop (Standard vs. Advanced vs. Enterprise)

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It’s easy (and free).

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Visit the SysTrack Desktop Assessment launch page at assessment.vmware.com to learn more and get started with our solution – and keep coming back. In the coming months we’ll be adding additional features to help you gain visibility, understand deployment options, manage costs, and make better EUC decisions.

Big Data Drives Evidence-based Decisions at VMworld 2014

Lakeside will be at VMworld 2014 San Francisco, August 23-28  in Booth 821.  Stop on by!

 

100% of your Users’ Experience
50% of your IT budget
0% Visibility

That’s the problem.   Most organizations spend about half of their IT budget and effort on delivering quality experience to 100% of their people, but they have 0% visibility into their user experience. That’s not a recipe for success.

You need a way to make your IT decisions in an evidence-based way. Turn 0% visibility into 100% knowledge.

Lakeside issued a blog this week (“Big Data for End User Computing: Driving Enhanced Visibility and Better Decisions“) that explains this challenge and how SysTrack can help you meet this challenge.

At VMworld 2014 San Francisco Lakeside will be demoing some concrete examples of how Big Data for End User Computing can drive Evidence-based Decisions.

The evidence comes from SysTrack as a Big Data for End User Computing solution that provides everything you need through the entire system lifecycle – Assess, Transform, Operate, and Measure.

Also check out our session schedule as we’re going to have many guest speakers from our market place partners to tell you how they are using SysTrack to make their customers successful.

Lakeside adds HP Thin Client and VMware Horizon 6 interoperability to SysTrack MarketPlace

Lakeside again this week expanded the number of vendors for which SysTrack MarketPlace solution-specific reporting is available, with the addition of SysTrack MarketPlace reporting for HP Thin Clients and VMware Horizon 6.

Read the VMware blog.

This follows on the announcement just last week of the addition of SysTrack MarketPlace reporting for RES Software, Samsung and X-IO Technologies.

SysTrack MarketPlace is a dynamic library of customized, vendor-specific reports that IT administrators run anytime to evaluate, measure and tune their IT solutions. SysTrack MarketPlace leverages vendor-specific algorithms and methodologies to deliver quantitative, actionable data on infrastructure performance and provide deep insight on how to optimize solution deployment.

Each customized report provides detailed solution performance metrics, enabling customers to assess, optimize, measure and validate their solution implementation. Customers can utilize this data to tune a provider’s solution(s) to extract maximum benefit and value.

Learn more about SysTrack MarketPlace.

Here’s a description of the new reports:

  • Partner_HP_260x140HP:  The HP Thin Client Device Analysis report recommends which HP Thin Client is best based on detailed environmental and user information such as how many users there are, what kind of devices and software they’re currently using, how many of them are using graphically intensive applications, and how mobile they are.
  • VMware:  The VMware Horizon™ 6 report uses SysTrack’s dynamic collection of end-user and system characteristics to develop a plan for how VMware Horizon 6 can be implemented more fully in an environment, including insight into image management with VMware Horizon Mirage™, workflow and security optimization with Workspace, and desktop delivery with VMware Horizon View™ and VMware Horizon DaaS®.

MarketPlace reports are now available for products from AppSense, Atlantis Computing, Cisco, Citrix, Dell Wyse, EMC, HP, IBM, Login VSI, NComputing, Nexenta, Nutanix, NVIDIA, RES Software, Samsung, Teradici, Trend Micro, Unidesk, VMware, World Wide Technology and X-IO Technologies.  Learn more about these integrations.