Category Archives: SysTrack

What You Need to Know About GPUs for Windows 10

Dedicated GPUs aren’t just for gamers and designers anymore. The modern workspace is experiencing increasingly vivid and interactive software that is challenging entrenched beliefs about the nature of corporate work. Back in the day, IT supplied users with hardware and software that far exceeded anything employees interacted with in their off-time. The field has changed, and now users are the ones setting the pace for technology needs and adoption. Virtual assistants like Cortana have piqued user interest in AI and intuitive software experiences, which users now expect to follow them across locations and devices. Business leaders are looking to harness this evolving demand to accelerate the implementation of technology with the aim of enhancing employee engagement and performance.

We see growing awareness of this shift in conversations with our clients, who are looking for smarter ways to manage hardware and software transformations. One of the most discussed projects in this space is Windows 10 adoption. Many CIOs have yet to upgrade their users to Windows 10, but are gearing up for a transition in hopes of improving end-user experience and productivity. While we’ve been talking to IT professionals about the differences between Windows 7 and Windows 10 since the Windows 10 launch in 2015, recently we’ve noticed an uptick in questions specific to graphics requirements. “How will my Windows 7 users be affected by Windows 10 graphics demands?” is a fair question, as is “What can I do to prepare my VDI environment for Windows 10?” We knew that the user-focused features available in Windows 10 would demand increased GPU usage, but to answer the question of degree, we turned to data supplied by our customers to achieve an accurate view of graphics needs in Windows 10. Our analysis of customer data focused on GPU and CPU consumption as well as user experience, which we quantify as the percentage of time a user’s experience is not being degraded by performance issues.

Key findings from our assessment include:

  • The amount of time users are consuming GPU increases 32% from Windows 7 to Windows 10
  • Systems without dedicated GPUs show higher average active CPU usage
  • Windows 10 virtual systems with GPUs consume 30% less CPU than those without

  • Presence of a dedicated GPU improves user experience with either OS on both physical and virtual machines

Overall, we found sufficient evidence to recommend implementation of discrete GPUs in both physical and virtual environments, especially for Windows 10 virtual users. Shared resources make the increased graphics requirements in Windows 10 potentially damaging for VDI because high CPU consumption by one user could degrade performance for everyone; however, we found that implementation of virtual GPU could allow IT to not only avoid CPU-load issues, but actually increase density on a server by 30%. Scaled, increased density means fewer servers to purchase and maintain, potentially freeing up resources to direct towards other IT projects.

Whatever stage you’re at in your Windows 10 transformation or other software projects, SysTrack can help you anticipate your users’ graphical needs. As developers continue to release software that enables users to have greater flexibility and creativity in the way they work, IT teams will need to ensure that users have adequate tools at their disposal to power a tech-charged workforce.

How does Office 365 perform across Windows operating systems?

Modern users have the choice between a variety of Windows OS and Office versions. In relation to this mix, a common question we have come across in the past is “How does Windows 10 performance compare with Windows 7?” While we have addressed the situation in the past, it remains a popular question to this day. However, users are now becoming curious about the performance implications of Office versions against the operation systems. Through analysis of SysTrack Community data, we were able to reevaluate Windows 7 and Windows 10 performance implications against Office 365.

A feature that Windows 10 has is its integration with various components of Microsoft’s cloud portfolio. With this new component, we felt compelled to look at how Office 365 ran against past operating systems and how past versions of Office, specifically Office 2013, ran against current operating systems. Office 365 may look very similar to older versions, there are quite a few notable differences. While Office 2013 required a product key, Office 365 handles licensing more efficiently for users, potentially allowing each job role to be given a best fit licensing level. This is just an example of how Office 365 is now closely reliant on the cloud. The cloud allows Office 365 applications to be available from any device and encourages collaboration among users while Office 2013 requires a local installation. Office 2013 did not allow for as smooth of collaboration, requiring the user to share files that have been saved locally or manually stored in a place that can be reached by others. Finally, with Office 365 being software-as-a-service, it has improved security and user experience by seamlessly providing small, frequent patches.

With all these updates to Office 365, how does it affect the overall performance characteristics? We ran a comparison of Office 365 against Office 2013 with different operating systems to see how their load times compared (displayed below in Figure 1).

Figure 1

While it is interesting that Office 365 seems to take a slightly longer time to load, it is mostly due to external connectivity and tying the user account context for Office 365 to the application itself. However, looking at application stability (displayed below in Figure 2), Office 365 has significantly fewer faults than Office 2013.

Figure 2

As displayed above, Office 365 faults significantly less in Windows 10 than Office 2013. This can be a result of both being “as-a-service” products ultimately resulting in less downtime users (thus a higher end user experience) and less maintenance for IT administrators. It can be concluded that while Office 365 takes a little more time to load, it is more stable than Office 2013 among the various operating systems.

So what does all this analysis mean? Ideally, Windows 10 and Office 365 should be used together to achieve high end user experience. Office 365, overall, is more stable providing less application faults. However, other operating systems are also compatible with Office 365 despite the slightly longer load time. To evaluate readiness for a Windows 10 migration, or performance monitoring, check out our free Windows 10 assessment, with the addition of SysTrack to provide the transparency of end user experience monitoring.

Ask SysTrack: Be the Hero Your End Users Deserve

Citrix Synergy was once again a resounding success for us at Lakeside Software. We relished the opportunity to engage directly with industry insiders, to answer your insightful questions, and to witness the field of exceptional products showcased at Synergy this year.

We are excited to announce that the editors of TechTarget’s™ have selected Ask SysTrack as a Best of Citrix Synergy 2017 Awards Finalist in the Desktop and Application Delivery category. This award is a continuation of the positive feedback we’ve received since launching Ask SysTrack last year, and we are proud that the hard work we’ve put into delivering this feature has paid off as real utility to users. After all, a mission of any workplace analytics software should be enabling detailed forensic capabilities for IT without sacrificing ease of use.

The concept behind Ask SysTrack is simple: modern users can answer virtually any question through an Internet browser search—why shouldn’t the answers behind how a computer is performing be just as easy to find? For too long, IT has had to fumble around any new monitoring software to access the views they need to manage their environment. What’s the point of delivering great metrics if they’re impossible to locate? Ask SysTrack comes to the rescue by offering an intuitive, natural language search capability powered by IBM Watson cognitive services.

With Ask SysTrack, you can easily find answers to important questions, such as

  • How are my servers performing?
  • What is the health of my users?
  • What are the critical errors of [insert system]?

The enthusiastic response we received after offering this user-friendly search capability inspired us to expand Ask SysTrack to integrate with our partners earlier this year. At Citrix Summit, we unveiled our plugin integration with Citrix Director, which allows users to answer Citrix-related questions through the Ask SysTrack interface. The plugin also displays SysTrack information within the Director Interface, including a user experience trend chart that shows what quality of experience users have been getting in relation to the data presented in Director.

The plugin effectively links SysTrack with Citrix Director to make it easy for IT to find the answers they need in order to efficiently oversee their environment. Ask SysTrack helps drastically cut down on the time between a performance query and meaningful action, facilitating proactive monitoring and ultimately improving end user experience.

We are encouraged by the positive response that Ask SysTrack for Citrix Director received at Citrix Synergy 2017 and we are continuing to explore further Ask SysTrack possibilities. IT is often the unsung hero behind any great enterprise; reveal your true powers and start using Ask SysTrack today.

Key Considerations for Office 365 Planning

This blog post is a continuation of our Office 365 series on license provisioning. In this post, we’ll cover the metrics relevant to this discussion. By focusing on specific characteristics of user behavior, you can make better informed decisions when assigning Office 365 licenses. Choosing the right metrics to examine is crucial, as we all know that user application activity is complex and that not all data tells the full story.

In the previous post, “Office 365 Planning Kit: The Method Overview,” we covered  how we organized each license based on application category. The table below displays a clear breakdown of categories for each license. In order to fit users with licenses, you have to find out how users are interacting with their applications.

To determine what each user requires to fulfill their job role, it is important to understand a user’s current application needs. The categories make it easier to visualize what kind of applications each user uses and which applications can potentially be replaced based on the frequency of usage. While Office 365 applications work best together, other applications in the category can be just as compatible and ultimately save the company money. We have sorted usage based on 3 tiers: None, Low, and High (displayed below) with each tier determined by the amount of focus time and active time a user has with an application.


SysTrack collects a unique metric, “focus time”, that offers the most insight into the quality of a user’s engagement with an application. Compared to active time, which is simply the amount of time that a user has an application open, SysTrack collects focus time only when a user is actually interacting with an application. For example, it’s common for users to open applications, such as Skype, and leave it open while they work on their report in Word resulting in Word have a greater focus time than Skype, but with Skype having a greater active time than Word.  This metric provides further optimization for suggesting a license to each user, because it not only takes into account which applications they use, but also considers how they may use the application.

Perhaps a user fits the criteria for an E3 license, but the frequency of usage for the Presentation, Document Sharing, and Meeting applications are categorized as low. While they will use all the applications provided with an E3 license, the best fit for them would be an E1 license with the other applications being replaced. For a more specific user, perhaps one suggested an E3 or E5 license, IT administrators have the ability to look into the specific users and observe the users active time, focus time, and the ratio of active to focus time (displayed below). This will allow the administrators to determine if they are viewing (shorter focus time) vs editing (longer focus time).

The table also provides more data such as the application names that users are already using. This can help determine if all users are using the same compatible applications or if they are all choosing their own versions. This knowledge allows IT administrators to continue to suggest the same compatible application to users to further promote a clean environment.

Having to keep all these considerations in mind may seem like a headache; luckily, our Office 365 Planning Kit simplifies the process. In a future post, we will further discuss the various ways companies can continue to benefit from optimal provisioned licensing in detail along with real world use cases.

Try Out the Citrix Digital Workspace Transformation Assessment

A constantly changing landscape in the modern workplace has led to a constantly changing landscape in the technology that serves that workplace. Over the last few years, we’ve seen a clear shift away from local storage of data and apps. This is due, in part, to workers becoming more mobile and requiring access to their data outside of the office. Keeping it all saved on a laptop can be a security risk, and leads to workers being tethered to their systems, which defeats the purpose of being a truly mobile worker. The real solution to providing secure, anytime, anywhere access to apps and data is for IT to retain control. This means IT needs technology to deliver and manage remote apps, virtual desktops, and storage, all while protecting corporate data. Citrix has recently introduced the Citrix Workspace – a complete digital workspace offering enterprise-grade delivery of apps, desktops, and data to solve this problem. Flagship products XenApp and XenDesktop are included along with XenMobile and ShareFile, creating a full solution for IT and users alike.

Understanding how all the technology included in the Citrix Workspace can benefit your organization can be a little unclear without supporting data. That’s why we’ve teamed up with Citrix to create the Digital Workspace Transformation Assessment – a free, cloud-based assessment that uses SysTrack to evaluate the scope of the environment and provide relevant datasets around user experience, mobility, cloud-storage use, application usage and complexity, and XenApp usage, among other things. Let’s take a closer look at a few of the items included in the free assessment.

SysTrack Visualizer

Desktop and Server Visualizer are included in the assessment. These web apps contain dashboards and tables that provide useful insight around user experience, software usage, and demand and performance in the environment. A few of the benefits of understanding these kinds of metrics are identifying issues causing poor user experience, quantifying the computing demand which is particularly useful for shared resource environments, and identifying which applications can be virtualized. The user experience score, in particular, is a great metric for quickly quantifying the quality of service the users are enjoying, and what might be causing problems. It’s a 0-100 score measuring the percent of a user’s active time that was impacted by any of 13 different KPIs including disk issues, latency, virtual machine problems, app faults, and more. So how does all this apply to Citrix Workspace? Well, Workspace offers multiple methods of delivering applications, and making data-driven decisions on which of those apps should be published, which should be installed on a fully-featured virtual desktop, and which should be removed from the portfolio due to being unused is critically important to maintaining a well-functioning and efficient environment. Aside from software, having data around concurrent usage and computing demand helps to properly size virtual environments. Knowing which users require more resources and which are lighter users is a big help when establishing XenApp server densities, for example.

Citrix Specific Reports

SysTrack Visualizer is more of an open platform that lets you browse through a large amount of data. While that’s incredibly helpful, it can also be helpful to have more focused datasets directly related to Citrix technologies. The assessment provides four in-depth reports regarding things like XenDesktop fit, published app health, user concurrency, browser usage, Microsoft collaboration tools usage, and an overall assessment report detailing how the organization could benefit from Citrix Workspace from the perspective of security, application management, and mobility.

XenApp Dashboard

A very detailed dashboard around usage and health of existing XenApp published apps. This is useful to understand which published apps are having health issues, what might be causing those health issues, time of peak concurrencies, average latency, and more. Having this kind of data is critical to maintaining a healthy environment. Investing more into Citrix technologies means you’ll need to have insight like this to ensure you’re getting the most out of those investments.

The assessment is a great way to scope out and plan for adopting Citrix Workspace. Of course, after the Workspace technologies have been integrated into your environment, you need to make sure they’re properly maintained and continue to deliver value to the users as well as IT. That continuous, proactive monitoring allows you to identify problems before they become too pervasive, maintain an efficient software portfolio, and keep your users happy and productive. Try out the assessment today and learn how you can benefit from Citrix Workspace.

We Know You Don’t WannaCry

By now you likely know that WannaCry is a malicious widely distributed ransomware variant that is wreaking havoc over enterprise IT. The most important thing to know is that Microsoft has issued patches for nearly every flavor of the Windows operating system (including Windows XP) to prevent any further attacks.

Since AV (even next-gen AV) and other security tools have not been very effective at mitigating the WannaCry threat, our advice to our customers is to ensure you have a complete inventory of every Windows instance and its respective patch level. This will enable you to identify which Windows instances in your environment are still vulnerable so you could focus your energies on finding and patching them.

To help you accomplish this, we’re offering Lakeside customers several complimentary dashboards that can help you identify Windows instances that are at risk of being infected by WannaCry or other security threats:

  • Security Patch Details: We’ve developed a new kit, Patch Summary Kit, that provides details on security patches based on operating system. It also provides details for a specific patch if you know the patch’s KB or definition. The details include if the security patch was installed in a system and which patch it was. This kit provides clear and precise data to help users remain safe.
  • Risk Score: SysTrack provides a risk score in Risk Visualizer. The risk score is an uncapped integer that takes into account all potential ways a system may be vulnerable. Risk Visualizer allows you to view the risk scores of all systems in your environment to easily identify systems of concern. A higher risk score implies that your system is at greater risk of attack.

You can use the table below in conjunction with the Patch Summary kit to check whether a security patch has been applied to systems with the corresponding OS. An example of this feature is shown in a screenshot taken of the kit.

Operating System (Version Number) Security Patch KB
Windows XP KB4012598
Windows Vista KB4012598
Windows Server 2008 KB4012598
Windows 7 KB4012212
Windows Server 2008 R2 KB4012212
Windows 8 KB4012598
Windows 8.1 KB4012213
Windows Server 2012 KB4012214
Windows Server 2012 R2 KB4012213
Windows 10 (1511) KB4013198
Windows 10 (1607) KB4012606
Windows Server 2016 KB4013429

Our goal at Lakeside is to help keep our customers’ end users productive. We hope that by providing these risk management and compliance dashboards, we can help IT departments continue to improve organizational digital experience.

Plan your virtualization project with the IGEL Thin Client Planning report

Plenty has been written about the benefits of virtualizing computing infrastructure. For users, it increases flexibility by giving them access to their data and apps from anywhere, and for IT, it simplifies management by streamlining the environment and centralizing critical assets. Planning to implement VDI can be a complicated task, and planning for which physical assets should be converted and which type of virtualization hardware to use is a big portion of that task. IGEL offers a variety of solutions to connect to virtual infrastructure, from zero clients to multi-protocol thin clients, and even software that repurposes existing hardware as a thin client. We’ve partnered with IGEL and introduced the IGEL Thin Client Planning report through our MarketPlace program.

Available now from the SysTrack Kits portal, importing the MarketPlace Kit will automatically configure the IGEL Thin Client Planning report to be made available as an SSRS report from the Visualizer Reporting area or Report Center. The theme of the report is highlighting the value of IGEL’s solutions through discussion and usage of SysTrack data collected in the environment. Here’s a quick overview of a few of the topics discussed in the report.

Workstation Types

It may seem like a basic idea, but the reality of keeping an accurate inventory of hardware assets can be very complicated. If you’re managing hundreds or thousands of physical devices it becomes a cumbersome task to maintain updated records about those devices. The IGEL Thin Client Planning report provides a simple chart that visually breaks down the mix of workstation types – desktops, laptops, or existing virtual machines. This takes the effort out of developing and maintaining that list yourself, and serves as a great baseline about which portion of devices may perform best as virtual machines with IGEL hardware to connect to them.

Enterprise Health and Age

The health score, a well-established concept in SysTrack, is a quantitative measure of the quality of service the end user is enjoying. It serves as a terrific indicator of where issues impacting the user exist, and can also be used to identify which devices may benefit the most from an IGEL solution. Combining that with the age of the physical devices, a great indicator of which systems are in line for a hardware refresh, provides a powerful look at the current state of the hardware and its associated performance.


Using datasets like workstation type, health, and device age are all great ways to begin planning which systems fit best with an IGEL solution. Beyond those types of datasets, the IGEL Thin Client Planning report also makes a basic recommendation of whether a system is recommended for an IGEL thin client versus continuation of a traditional thick client. The recommendation is made based on hardware specs and system health details.

Check out the full report by importing the MarketPlace Kit to your SysTrack environment. Whether you’re planning a full-scale virtualization project, thinking about a basic hardware refresh, or planning a migration project to move your devices to Windows 10, it needs to be done carefully and planned for using the right data. IGEL offers solutions for a variety of use cases and worker profiles, and the IGEL Thin Client Planning report will get you the insight required for making decisions on which solution is the best for you.

Office 365 Planning Kit: The Method Overview

All users have software applications that they use daily for their job role, less frequently for particular cases, or not at all. Knowing what applications are useful for which users is a critical part of strategically provisioning Office 365 licenses. Without proper provisioning, a user might lose valuable applications or have applications that they never use, leading to a poor user experience. In order to guarantee the optimal Office 365 experience for all users, it is important to understand: 1. what applications each license offers; and 2. what applications each user in your environment needs. Seems obvious enough, right? Unfortunately, the process of matching users to licenses can be unnecessarily tedious and time-consuming without an appropriate planning tool. That’s where SysTrack’s Office 365 Planning Kit can help.

To further explain the task at hand, let’s first take a look at what each license offers. As shown in the table below, the lowest available license, E1, offers web-based versions of common Office applications, whereas the E3 license includes the full installable versions. E5, the highest and most expensive licensing option, contains everything available in E3 licenses in addition to database and publishing applications. The chart below briefly displays our logic behind our suggested licensing and highlights the distinctions between the licenses.

As you can see, we have split the applications into our own 10 distinct categories. The categories allow us to accurately suggest licenses based on the user and their personal usage of their applications. The 10 categories that capture Office 365’s levels of licensing are Database, Document Sharing, Email, File Sharing, Group chat, Meeting, Presentation, Publishing, Spreadsheet, and Word Processor (displayed above). To be more specific, a user who uses File Share and Group Chat while also using Email, Word Process or Spreadsheet will be given an E1 license suggestion. If a user uses those application categories and Presentation, Document Sharing or Meeting applications, they will be given an E3 license suggestion. Finally, if the user uses all the E3 categories, but also uses applications in the Database or Publishing category, they will be given an E3 or E5 license based on their personal use of the applications.

Within these 10 categories, we go on to look at each individual user and their interactions with applications for each category. It is a simple and straightforward process where users get suggested licenses based on their usage in each category. As displayed in the graph below, we divided the usage into three tiers (None, Low, and High) to further create the best fit license.

The categories make it easier to visualize what kind of applications can potentially replace the unused/lightly used applications for each user. While there is one Office application per category, each category can have various applications that all have the same overall functionality. The Office 365 applications are the most compatible together in terms of the ability to sync together, but users may prefer other applications based on usability or popularity. This applies for users who may fit a license category, but their usage for the determining applications is light (e.g. they may only need to view a file, not edit one). A cost-effective solution for these users is to move them down a license level and replace the application with a compatible, non-Office 365 alternative. Two of the license types shown in the table (E3 to E1 and E3 or E5) are not actual license options, but rather options that we created for edge users (users who can fit both license types). Based on their categories and usage for the corresponding applications, the IT administrator will be able to determine the best fit for them.

The logic behind our suggested licensing breaks down the daunting task into simpler, categorized steps, while showing enough detail to deal with edge case users. Even while broken down, it can remain a time consuming task. Luckily, SysTrack’s Office 365 Planning Kit provides automated suggestions based on real user needs. In future posts, we will discuss further details on planning Office 365 with real world examples.

The SysTrack Office 365 Planning Kit

Office 365 is Microsoft’s latest cloud-based group of software and service subscriptions. Due to its features and monthly/yearly licensing plan, many businesses choose a single license for their entire company. After all, selecting the same license for everyone seems like the easiest choice–why go through the hassle of fitting users to their optimal licenses?

Generically assigning Office 365 licenses may be convenient, but doing so is ultimately a poor business decision. A poorly fit license can lead to clutter in the environment as some applications go unused while other various applications are installed to make up for the license fit. Different job roles within a company likely have different application needs, and it is worthwhile for a business to investigate the unique needs of users to avoid overspending on licenses. SysTrack’s Office 365 Planning Kit makes it easy to identify the best license for each user in an environment while providing a clear picture of potential savings (displayed below).

The table above shows how moving users to reduced licenses would result in costs savings. If a user with an E3 or E5 license is found to only require E1-level functionality, dropping the user down to the more basic license would result in a savings of at least $12/month. Over an entire company, this kind of movement could result in significant savings on licensing costs alone. You may have noticed that there are suggested licenses that are not actual license options for Office 365. We built the “E3 to E1” and “E3 or E5” options into the SysTrack Kit to allow administrators to make the call on determining the best licenses are for edge users that fall into these categories. If a user is suggested an E3 to E1 license it simply means they use some applications (word processor, spreadsheet, or email) that are included in the E3 licensing. However, the applications that they are using are also included in the E1 license as  web-based applications instead of locally installed applications. Switching from E3 to E1 can save money at the infrastructure level since web-based applications and light bandwidth use for the applications can be cheaper and easier to maintain than locally installed instances. The locally installed applications are also more difficult to update and deploy and can introduce versioning issues and a whole slew of other problems into the environment. If a user is suggested an E3 or E5 license, this means the user uses applications that only the E5 license can provide. However, based on how they use the applications (editing versus viewing the documents), the user may still fit within the E3 license.

Since each job role will only have the applications that they need with their newly fitted license, their environment will be less cluttered. This leads to a less impacted and overall faster environment allowing IT to work on more valuable projects. Needing less IT help lets the company potentially save even more money. Having a condensed application portfolio also allows IT to learn and troubleshoot faster because they will be able to get a deeper understanding of the applications.

Provisioning optimal licenses to each user can appear as an unnecessary, tedious task. However, due to potential savings, a more organized environment and less burden on IT, the company will benefit greatly. Still don’t feel like undertaking the task? SysTrack’s Office 365 Planning Kit greatly simplifies the process by providing automated suggestions of license assignments based on real user needs. In future posts, we will discuss our new kit in further detail to show how easy it can be to harness the benefits of fitting users to their ideal Office 365 subscription license.

SysTrack Use Case: What’s Impacting My System?

One of SysTrack’s many uses includes providing insight on negative sources of impact in an end user’s environment. Specifically, it can be used by an IT administrator to find out what the source of issues are that cause user experience problems. This helps the IT organization find underlying causes for common user complaints like “my system is running slow” or “I just can’t open my email!”

Because there are numerous reasons a system could be having issues, it can be difficult for an IT administrator to know where to start. Let’s take a concrete example with a user that calls into the help desk with a generic complaint.

The IT administrator receives a complaint from a user who says his system is running too slow. The administrator begins by targeting the user’s system in SysTrack Resolve. They start searching for the user in the General: Change Focus tab and selecting the appropriate system. The user can potentially have multiple systems, however, the online system is most relevant because it’s the system they are currently using. The administrator continues on to Analytics Overview, where they notice some applications and events in critical state. However, due to the immense amount of time that has passed since they were stated as critical, they can be reasonably ignored for this situation. The administrator decides to check the health of the system under the Health tab of Resolve because it will provide a summary on any source of impact on the system. They notice the Total Impact graph (displayed below) in the summary section highlighting how many minutes of impact each category has on this system.

The administrator takes note that the network category has the highest total impact on the system but they decide to continue to look at the Quality Trend graph. It displays the quality of the environment per day compared with the average quality. This allows them to be able to see how the system was performing for the end user compared to how it performs on most days. They notice that it begins to go towards a downward trend on the day that the user started to notice the poor performance.

The administrator notices that the network seems to have the highest total impact overall, but decides to check out the daily impact chart to see the day that the user started noticing a slower performance. As displayed below, the administrator notices that the day the user started noticing a poor performance shows a high network impact and continues to show a high network impact.

The administrator now knows the source of what is causing the largest impact in the user’s system and can use that knowledge to fix the decreasing quality of the user’s system and the environment overall. They continue further into Resolve’s Black Box and looks closer at the network system data. They choose to switch the filter in the System Data panel from System to Network since this is the category they are most concerned with (displayed below). This reveals further details on the network interface cards such as a high retransmit rate resulting in the large network impact.

The IT administrator discovered the source of the impact for that specific user, but is wondering if other users are also having this same problem. They dive into Visualizer Enterprise and look at the health for the overall environment. The health appears to have good user experience across the board and the administrator concludes that this situation was only applicable to that one user. Finding the largest source of impact for an environment is just one of SysTrack’s many uses to promote a successful environment.