INTRODUCING ASK SYSTRACK FOR AIRWATCH

At Lakeside Software our goal has long been to make insightful, high impact analytics readily available to help answer questions and enable better decision making in IT.

In August we took a major step forward in data accessibility with the introduction of Ask SysTrack, in partnership with IBM Watson cognitive services. This Natural Language Processing (NLP) question tool made it possible to find highly specific SysTrack data using nothing but everyday questions, greatly reducing the barrier to entry for all SysTrack tools. A basic introduction to the Ask SysTrack was provided in a previous blog post by Ben Murphy. You can download a white paper for more in-depth information on how the tool works.

One of the interesting things we discovered in the intervening months has been that Ask SysTrack was getting asked questions it understood but didn’t know the answer to. We inadvertently trained Ask SysTrack’s AI dictionary to understand nearly every question someone in IT might ask it. The best metaphor for this would be like being asked for directions to somewhere you don’t know how to get to. Say someone stopped you on the street and asked:

“How do I get to Bob’s burgers?”

You understand they are looking for directions to an eatery named Bob’s burgers. But you don’t know the answer.

Something similar was happening to Ask SysTrack in production – it was getting asked lots of questions about mobile devices.

Since SysTrack is traditionally a desktop analytics tool, it offers only limited visibility into the mobile device space. It’s difficult for users who are unfamiliar with the vast quantities of data available to them through SysTrack and other tools to navigate to the mobility data they need in the moment. But that data was easily found in their EMM console.

Since the most popular EMM tool in SysTrack Community is Airwatch, we reached out to our friends at VMware with a proposition: Let us extend our natural language insight engine to your platform.

One thing led to another, and today we’re introducing Ask SysTrack for AirWatch. Through partnership with VMware AirWatch, the Enterprise Mobility Management leader in the Gartner VMM Magic Quadrant, the Ask SysTrack workspace analytics insight engine now includes Natural Language Processing capabilities for the entirety of the AirWatch platform. This means that the ease of use made possible by the industry first Ask SysTrack now expands into the mobility space.

Using nothing but simple questions you can track down otherwise hard to find data that typically requires a large amount of familiarity with AirWatch to locate. Say for instance that you want to know where to access your compliance polices.

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Or maybe you want to know how many of your employees use iPhones.

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Once again, what would normally be difficult to find only took a simple question.

The Ask SysTrack tool is available with SysTrack 8.2 while Ask SysTrack for AirWatch is made available through installation of an AirWatch SysTrack Kit.

Expanding SysTrack Desktop Assessment for VMware with AirWatch and Windows 10

VMware Windows 10 Migration and Management Assessment

As a Windows 10 launch partner, Lakeside has had resounding success with helping organizations move from legacy workspace components to more modern Microsoft solutions. Now we’re pleased to announce a next step in this with VMware, specifically targeting customers that are interested in improving their enterprise mobility management (EMM) and security with VMware’s cloud-first technologies. Available today at http://assessment.airwatch.com (http://assessment.vmware.com), the SysTrack Desktop Assessment service has been updated to integrate key metrics for implementation of AirWatch and migration to Windows 10. This means that with a free assessment, organizations can at once get a full analysis of application and user behaviors, mobility needs, and their overall readiness for Windows 10 adoption as well as a fit for VMware solutions.

So, what are the details? With the new update you’re going to get two critical new pieces of functionality:

  1. Windows 10 readiness and hardware analysis for an in place migration. This specifically focuses on how AirWatch can help with management of existing or net new physical assets. One of the key considerations here is whether some physical assets require a hardware refresh either for compatibility or for performance optimization. Below the systems that would require an update are market as “Refresh and AirWatch”.

VMware Solutions

  1. Risk exposure and potential security concerns through our new (and evolving) Risk Visualizer tool.

Risk Scores

Alongside this we’ve updated the core report to reflect the overall readiness of existing physical systems that may need to stay physical (for example, systems that are highly mobile or have offline usage) to migrate directly to Windows 10.

Windows 10 Readiness

This is all available today and absolutely free. To get started just go to http://assessment.airwatch.com (or http://assessment.vmware.com) and sign up now.

Introducing the SysTrack Mac Agent

A lot has been written about the rise of bring-your-own-device initiatives and the freedom that provides to the users, as well as the advantages to the IT admins. And it’s no secret that a lot of users gravitate towards using Apple devices due to the comfort they have with those products from using them in their own lives. Apple has long been considered a very user friendly company, but the enterprise space has traditionally avoided non-Windows systems. The belief that Macs can’t be managed at scale and are too expensive compared to their PC counterparts is proving to be based on very few facts. More companies are beginning to add Macs to the mix of systems they manage for various reasons: they’re more secure out-of-the box, they’re very mobile, they tend to require less maintenance over time, and a laundry list of other reasons that make them suitable for a lot of workers at a lot of companies. Of course, once Macs are added to the mix they need to managed the same as the PCs. Recognizing that Macs are an increasing piece of the IT puzzle, we’ve built an agent specifically designed for them. And recognizing the need to cover all systems in an environment, not just Windows, we’ve expanded to monitor Linux along with the new Mac agent.

With the release of SysTrack 8.2, users will be able to add Macs and Linux systems to their tree the same as any Windows system. Not only will this allow admins to monitor the user experience and performance of the Mac and Linux systems, the same as with the PCs, but it also provides the added benefit of being able to compare performance of distinct system types, creating more insight into which systems are best suited for your environment. The same metrics and level of granularity that our users have come to expect from SysTrack will be intact so you can perform the same level of root cause investigation and management.

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Adding Mac and Linux monitoring capabilities to SysTrack allows admins to do some important tasks:

  • Monitor and improve the user experience for users currently using Mac or Linux systems
  • Compare and contrast productivity and performance differences between Macs and PCs
  • Base business decisions about expanding the use of Macs and Linux on real user data

Whether you’re just considering adding Macs or Linux systems to your environment or already have them under management, you’ll want to make sure you have the data you need to keep the systems running smoothly. We wanted to ensure SysTrack was able to monitor more than just the Windows systems, so the picture we paint of the environment is more representative of how it actually looks. The addition of the Mac and Linux agents is a big part of that, and we’re excited to see it hit the market.

Have a Question? Ask SysTrack

The overarching theme of all the content we’ve created here has been trying make it easier to find interesting data and allow organizations to engage in intuitive information seeking behavior. If there’s anything the outgrowth of chat based interfaces has taught us, though, it’s that often the most meaningful way to bring the answers that users need to them it’s to allow them to craft their own questions in their own terms. So, the logical evolution here is to introduce a method to make it easier to get answers out of SysTrack with simple, natural language.

This is why Lakeside Software has partnered with IBM to use their Watson cognitive API library to introduce Ask SysTrack. This Natural Language Processing (NLP) question tool allows anyone to ask questions they may have for the SysTrack Workspace Analytics platform in basic, conversational form.

For example, say I want to find what my most heavily faulting application is. I can ask a simple question: “What application faults the most?”

ApplicationFaultsQuestion

Just asking that question gives me the most heavily faulting applications in order and even some other related things for me to look into if I’m interested.

Let’s say I wanted to find out specifically what’s wrong with a system.

Specific System Problems

Again, with a simple question I have the ability to know what this user has been having problems with lately.

With GA of SysTrack 8.2 this feature is now available for anyone, and I’d encourage you to check it out. You can download a white paper that expands on how it all works.

Introducing the NVIDIA Graphics Assessment

When NVIDIA first announced their groundbreaking approach to introducing accelerated graphics to virtualization they began bridging one of the last gaps in making sure that users get the best possible experience with virtual desktops and applications. Building on their success NVIDIA has introduced newer, Maxwell™ based GRID cards NVIDIA that go even further to create a rich graphical experience for users and decrease complexity for IT administrators looking to optimize the visual experience of their users.

The evolution of the GRID solution set coupled with their new software means that more users than ever can take advantage of graphical acceleration. This couldn’t come at a better time given the rise of advanced media usage in enterprise. As an increasing number of organizations begin to explore making their virtualized environments even better many want to explore what their current graphical needs are and plan for the future with NVIDIA.

This is why Lakeside Software has partnered with NVIDIA to develop a totally free graphical assessment hosted on Azure to deliver a detailed series of reports leveraging the SysTrack workplace analytics platform. Available for a 30-day period for up to 500 systems at no cost, this allows any interested organization to deploy SysTrack and review their current environment. At the end of the data collection period a customized report can be generated to provide key insights on how users are using graphically accelerated applications and what GRID profiles may work best for them.

Segmentation

Additionally, NVIDIA has also introduced vGPU monitoring as a key component of their GRID technology. As an early access partner Lakeside has been able to leverage this to build out new management and monitoring components to help ensure that critical end user experience components deliver the immersive experience users expect. This is showcased in some of the updated NVIDIA Kit contents that IT administrators can now use to monitor their vGPU implementations.

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So, get started today. Check out https://nvidia.lakesidesoftware.com to learn more about how you can use vGPU and SysTrack to help give your users the best possible experience.

Three Basic Steps to get Started with Personas

If I’ve learned anything about the IT industry, it’s that it tends to move in waves. Several years ago, VDI was the hot topic as more and more people began adopting mobile work styles. Needing a solution that would allow workers to be unbound from a physical workstation, admins started adopting streaming applications and fully featured virtual desktops. Once those types of delivery options became commonplace, the next wave started to form: BYOD, or bring your own device. Businesses could reduce costs by allowing and encouraging employees to use their personal devices to connect to the corporate virtual infrastructure. The common theme across these waves of IT innovation is that there is an increasing number of work styles, delivery options, devices, security concerns, and the management and overhead tasks that go along with them. In response to this growing complexity, a new wave in IT is emerging: Personas.

Personas are models of end users that allow IT to segment the environment and efficiently meet the user’s needs based on their actual work styles. With all of the user centric data we collect, SysTrack is uniquely positioned to build personas and ensure they remain accurate over time. Our roadmap includes working with partners to build persona libraries, developing automated persona discovery reports, and even web-based persona tools. With the release of SysTrack 8.2, we introduced Persona Visualizer, an automated tool that aggregates user data and divides the user base into workstyles and roles based on actual work habits. 

personas

We’ll start our persona discussion here with some best practices. Ideally, you’d want to be as granular as possible with persona definitions. In other words, you need to develop an adequate number of personas to cover every type of worker in your environment. Here’s a few basic steps to take that allow you to start with simpler concepts and move towards the more detailed, granular concepts.

Step 1: Mobile vs. Non-Mobile

This is a great place to start. Having the basic knowledge of which users tend to spend most of their time working from a single location and which are on-the-go is a critical component in determining the appropriate delivery option. SysTrack collects data around subnet changes, device changes, and similar metrics that allow us to determine what portion of a user’s time is spent away from the corporate network. Automatically discovering this data saves a great deal of time and resources during the initial phases of segmenting the user base. Persona Visualizer takes this information into account when assigning a user to a specific workstyle. 

Step 2: Compute Resource Needs

Another critical component is understanding the hardware requirements for different users. You may have heard of this defined as something like knowledge worker, task worker, power worker, etc. What it really means is that using a one-size-fits-all model for the hardware that’s provided to the users is a recipe for wasted resources and cost overruns. This can be especially wasteful when it comes to virtual desktops; some users might only require one vCPU and 4GM of RAM, while others may need multiple vCPUs and 16GB of RAM. We’re constantly collecting resource consumption information so you can make data driven decisions on what type of hardware needs to be allocated to each user. Not only does Persona Visualizer consider resource consumption, but it will also calculate what percentile a given user’s consumption is, allowing you to understand how the raw data compares relative to the other users.

Step 3: Application Usage

The final step we’ll discuss is application usage. Similar to step 2, this can be a major source of waste if you aren’t being careful about which applications are delivered to which users. Provisioning a software license for a user that doesn’t require it produces unnecessary cost and management overhead. Most users will have a core set of applications they require based on their job responsibilities, having data that tells you which apps are installed where, which are being used, and which are being underused or unused ensures you’re only delivering the appropriate applications. Persona Visualizer introduces the concept of user critical applications, which utilizes an algorithm to determine which apps are important for different users and their assigned roles based on things like focus time.

Having these three basic areas covered puts you well on your way to developing the right personas for your environment. And while you can manually discover this information, it’s both painstaking and time consuming. Having this information automatically gathered saves time, money, and resources, and has the key advantage of staying current as the environment evolves. Users will join and leave the company, change roles, and change work habits. Not only that, but the hardware will age and the software portfolio will evolve with new versions and user installed apps. This means that you need to be constantly watching for these things and responding accordingly in order to keep your personas relevant. We’ve got the data you need to simplify that process, and Persona Visualizer will do the number crunching for you. We’re continuing to focus on personas by improving the visualizer, collaborating with partners, and developing reports so you can focus on other tasks.

SysTrack Use Case: Investigating Problem Applications with SysTrack

One of the goals at Lakeside is to make IT systems as transparent as possible so as to reveal the problem areas in the environment that most need to be addressed in order to improve the end-user experience. Some of the most frequent culprits impacting end-user experience are applications with excessive and unexpected resource consumption or continual faults, errors, and hangs. Fortunately, SysTrack provides several tools and various methods with which these problem applications can be addressed. I’ll be giving a quick walkthrough of these, covering the cases in which the problem application is unknown and needs to be identified and then moving into how to go about monitoring a known problem application more closely. In no way will the list of methods I provide be exhaustive but they can serve as a strong starting point.

Let’s begin with the first case, the unknown application that is potentially tanking performance and productivity and just being a general pain for end-users. Assume for a moment that there have been reports of impacted performance on several systems in the environment and a handful of rather unhelpful support tickets have been generated. “My Outlook is slow, my internet is taking forever, my BLANK keeps crashing.” You have a – hopefully short – list of users, systems, and the times at which they were experiencing difficulty; but where do you start the search? The first tool to utilize when given such a specific location and timeframe is SysTrack Resolve. Launch Resolve and change focus to select a system to observe, then navigate to the Overview section to see a list of all recent impacts on end-user experience discovered by SysTrack.

ProblemAppUseCase1

This will provide some context as to with which areas a system may be struggling. If there are a large number of reported application errors or consumption related events visible here, then it should prove much simpler to identify the source of these in the next step due to their frequency. Once we’ve had that cursory look next we’ll dive into the black box and select a timeframe during which users have reported problems with the system. Highlight an area of the chart with high or unexpected resource consumption by clicking there and the applications panel will display the resource consumption of each application that was running at that point in time.

ProblemAppUseCase2

By observing the applications at that given point in time it’s possible to find applications that are impacting the end-user by correlating the system performance with the application’s consumption and begin to address the possible causes. Once some of these problem applications have been found and triaged it may become apparent that several of them should be monitored more closely to limit or prevent future impact. That’s where the next set of tools come in, the ability to create and report on custom alarms. Within SysTrack Deploy, the SysTrack deployment tool, under Alarms and Configuration > Scripting and Response Time it’s possible to create custom SQL scripts for a system configuration that run against the child database at set intervals of time, compare their results to a threshold, and generate custom alarms that make their way up to the master.

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Say for example that one of the problem applications in your environment has excessive application load times that are indicative of a poor end-user experience and you need to know when they happen. A series of custom alarms could be implemented that that run every 10 minutes and report the maximum application load time for the past 10 minutes, filtered to only include the problem application. If the returned value is greater than 10 seconds or 20 seconds then a Yellow or Red alarm is generated respectively. Alternatively, the script itself could contain the thresholds and return a count of the number of applications that exceed said threshold in an alarm. Combining these custom alarms in an environment would provide much needed data that allows IT personnel to quickly locate periods of time when the target application was “acting up” and also gauge how common and frequent this behavior is.

Once this monitoring data has been generated you then need a way to readily access it. Since the alarms themselves are already custom, I find that it works best to rely on another custom tool, the SysTrack Dashboard Builder, to filter out unwanted alarms and focus on just the ones we want. Use a simple drag-and-drop interface and a little SQL knowhow to filter the results and you can get an excellent look at the data you want.

ProblemAppUseCase4

There’s no way of knowing exactly which pieces of information will be important for every given application, but with the robustness and flexibility provided by SysTrack it’s possible to identify what you need to know and put systems in place to monitor it.  By familiarizing yourself with your environments problem applications at present you can keep them from being the problem applications of the future.

 

Focus on Personas

One area of particular strength in SysTrack’s suite of value added functions is its ability to provide automated EUC Persona insight, aka “End User Segmentation”.  In their research note, “Segment Users by Workspace to Allocate Physical Devices, Digital Tools, Support and Services,” Gartner analyst Federica Troni states:

IT leaders responsible for end-user computing are challenged with determining the right set of tools to maximize user productivity and engagement without duplicating costs and capabilities.

Such a framework helps IT leaders determine the right choices to accommodate diverse user requirements.

Lakeside’s approach to end user segmentation is consistent with and supportive of the process advocated by Gartner.  The granular End User Computing (EUC) data collected, aggregated, and visualized by SysTrack is exactly the kind of data needed to identify user groups within an enterprise who have common device, application, service, connectivity, and support needs.  No longer must IT rely on outdated questionnaires, anecdotal input, and/or educated guesses.  Using real EUC data, collected from actual systems, with real users; the results are accurate, fast, and non-controversial. Thus “data driven” vs “instinct and intuitive” based decisions can drive EUC provisioning, access, and support choices.

This data driven methodology for Persona discovery can pay big dividends.  Proper matches between end users, the devices, applications, and services they use, typically result in:

    • Productivity improvements – Having the “right tool for the job” is an age old adage and is as important in IT as in any other form of work.
      • An over/under provisioned workstation represents waste. Either too much was spent on an over provisioned system or an end user of an under provisioned system can’t effectively do their job.
      • Mismatched application suites to job requirements represent waste. Providing more applications than end users need results in unused licenses, increased support costs, increased workload demands, and an increased risk of application or system conflicts.  Failing to provide appropriate applications to do the job, results in lower end user output.
      • Mobile and BYOD (Bring Your Own Device) initiatives require proper orchestration. Opening an enterprises’ infrastructure to any/all devices the EUC community chooses to use can be a security risk, support nightmare, and connectivity challenge.  A better approach is to understand the work behaviour of all end users and identify where mobile and BYOD adoption is appropriate.

 

  • Asset optimization – Rather than a “one size fits all’ approach, a proper understanding of the personas within an enterprise can lead to the distribution of end user devices which are appropriate for the job.

In a recent SysTrack assessment at a large auto manufacturer it was determined only 10% of the enterprises’ 25,000 laptops were observed to have been moved from their office location.   This while the average cost of a laptop was $150 more than a desktop and the average failure rate on the laptops were about 10% higher.

In another assessment it was observed that more than 80% of the enterprises’ users were not taking advantage of several of the applications within a suite of applications.  A lower license cost was negotiated with the application suite’s manufacturer based on the historical SysTrack data, this resulted in over $15M in savings for the company.

  • Service Desk Support Optimization – By reviewing “day in the life” data for various personas, an enterprises’ service desk resources can be staffed with appropriate skill sets for the times when needed. Frequently, a “one size fits all” service desk with 7 x 24 coverage is provided for the entire EUC community.  One recent study revealed a client had fewer than 5% of their EUC users accessing any resources after 8pm on Fridays and before 6am on Mondays.  The decision was made to curtail the service desk staffing on weekends and increasing the coverage during normal business hours, resulting in significant cost savings and improved EUC satisfaction, as the response time was improved during the time the service was actually needed.
  • EUC on-boarding optimization – Proper persona and job role identification, documentation, and definitions, provide a very efficient method for on-boarding new employees or changing employee job assignments. An enterprise with fully defined personas and job roles can quickly assign the proper resources (end user device, applications, services, connectivity, etc.) based on the job description of the end user at any point in time.

One customer reported the on-boarding time for new employees was reduced from 8 days to 1 day by properly identifying the various personas and job roles within the organization and automating the on-boarding process to take advantage of the persona insights.

  • Cloud Affinity – Significant savings are being realized by enterprises through adoption of “Cloud” services. SysTrack can identify which enterprise workloads are suited for “The Cloud” and who among the end users are ready to utilize cloud based services.

 

 

SysTrack Skype for Business Assessment

The modern enterprise has many pillars upon which it is established and which are necessary for it to function. None of them however, are quite as crucial as the enterprises need for collaboration and communication. Every organization from the one-man freelance team to the multinational corporation has people who need to communicate with other people to complete the daily tasks required of them. As technology continues to develop and diffuse throughout every facet of business, the ways in which these organizations are required to communicate change as well. Small teams who routinely work with one another are no longer housed within the same physical workspace while the meetings and presentations that occur between companies require far fewer in person encounters. Currently leading the way for and promoting this digital-centric communication is Skype for Business, a unified platform for real-time chat, voice, video, and screen sharing. Unfortunately, every technology is bound to experience some growing pains. We here at Lakeside Software are offering a SysTrack Citrix Skype for Business Assessment that will help alleviate some these pains and is described below.

The traditional method of deploying the Skype for Business client is to locally deploy it to each of the hundreds if not thousands of endpoints that require it and ensure that it is correctly configured for each user. Not only is this approach exceedingly difficult to manage but it also lacks the control, security, and visibility required by the same enterprises that need the features provided by Skype for Business the most. Citrix has stepped up and chosen to address these concerns with their HDX RealTime Optimization Pack (RTOP). Developed with and endorsed by Microsoft, the HDX RealTime Optimization Pack allows Skype for Business to be published as a virtualized application or within a virtual desktop with the same performance as a local installation.

This optimization technology is the only Microsoft-endorsed solution for delivering Skype for Business in a virtual environment as the architecture of the HDX RTOP ensures integration with other Microsoft office products is maintained. The audio-video quality continues to be “local-like” while the accessories and interfaces to which user have grown accustomed to are as they would be on a locally installed client. Any solution, no matter how powerful or simple still needs ample consideration before it can be to be implemented and utilized.

The SysTrack Citrix Skype for Business Usage Assessment can be used to explore the current environment and summarize the data that is most relevant for determining the benefits of adopting the HDX RTOP. Such areas include the number of different versions present in the environment as well as the how many of them are actually being used. Supporting multiple versions, many of which are no longer current, puts undue strain on a company’s helpdesk and other support resources. It’s also worth observing the usage patterns of the users. Heavy and moderate users of Skype for Business will drive most of the resource demands associated with supporting it while the light users must still be provisioned properly to fill their roles. Finally, one of the most significant motivating factors for centrally delivering and managing Skype for Business for users is the ability to more closely control potentially problematic end user behaviors, like caching conversations locally in an insecure way. Each of these areas of importance can be examined with the SysTrack Skype for Business Usage Assessment.

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These new products from Citrix are excellent and continue to provide remote application and desktop experiences to end users, but it’s essential to maintain visibility into consumption and user service quality to understand how best to develop a robust IT environment while also satisfying the needs of the users. Some of the tools granted by the SysTrack Cloud Edition have been used to create a snapshot of that performance but no environment is static. Be prepared to tackle this inevitable change with SysTrack and leverage the data in your favor.

Citrix Secure Browser Assessment with SysTrack Cloud Edition

The web browser has come into its own as an indispensable part of the enterprise software portfolio. With web based apps an amazing amount of flexibility can be achieved, but paradoxically one of the ubiquitous and useful applications can also be the most frustrating. For an end user that has to interact with potentially dozens of web portals with numerous plugin dependencies they can often find themselves moving experiencing browser hangs or crashes with great frequency or having to switch between different browsers to just complete different business functions. More critically IT has to support any number of different browser types with any combination of required plugins, user added extra components, and possibly dozens (or hundreds) of different versions. The reality of the situation is that the component that’s supposed to be “platform independent” or give a uniform user experience can create headaches for everyone involved.

There’s another side to this problem, too: how do you make sure that users get the most straightforward pathway to their applications? With internal web apps especially there’s frequently a need for a user to either be connected directly to the network or use a VPN to broker a connection. This introduces yet another component that can fail or make basic user interaction a hassle. Worse, in some scenarios, especially when users are highly mobile, this also potentially exposes data to loss.

That means there are really two problems: making sure that users get access to a browser that always works and making sure they can connect securely and minimize breach potential. This is where Citrix Secure Browser introduces a really interesting resolution. By publishing a known good browser that can be embedded into any modern browser seamlessly existing XenApp customers can provide their end users with a great experience and minimize their support needs.

The SysTrack Citrix Secure Browser Analysis assesses the current state of browser usage in the environment to try and articulate the net advantage of moving to Secure Browser. How many different web applications are currently used? How many internal web applications are interacted with? How frequently do browsers hang or crash? What plugins are the most common in the enterprise?

SecureBrowserSummary

The lead in summary from the Citrix Secure Browser Analysis establishes the massive number of different browsers in active usage in most environments, and the numerous plugins that are employed. From there we break out more interesting pieces of information like the monumental number of application faults associated with browsing apps that users interact with daily. Throughout the report we expand on all of the details that are critical in determining what kind of impact implementation of Secure Browser may have in an enterprise. Brett Waldman covers some of the key details on Secure Browser in a blog entry, but essentially imagine taking all of the aforementioned concerns and eliminating by publishing a browser that always works with business critical web applications and is, by nature, secure.
The SysTrack Cloud Edition for Citrix is a free service that allows you to assess your environment for Citrix solution fit, including another report focused on Skype for Business and how Citrix can optimize delivery of Microsoft collaboration tools. Check it out here.